Packing & Shipping

Chilled express shipping of your Happy Foie Gras

If your order reaches us by 11h, we will ship  via DPD Express on the same day. Orders that reach us after 11h, we ship the next day. So that your package is not in a depot and gets warm on the weekend, we ship from Monday - Thursday. You will then receive your delivery the next day by 18h. 

Your shipment consists of:

  • a sturdy outer carton
  • an insulating thermal box
  • several cold packs (depending on the order size)
  • your jars of Happy Foie Gras + outer box or cushioning material

KNOWLEDGING ABOUT SHIPPING:

Thermobox: The Thermobox we use is an isothermal package made of extruded polystyrene, coated with aluminum foil. With a thickness of just 5 millimeters, our boxes have an extremely low thermal conductivity. The result: excellent insulation. The cold chain reliably lasts up to 48 hours, time enough to deliver your order to your door on time. Best of all, the boxes are recyclable, take up hardly any storage space, and generate no extremely disruptive Styrofoam waste.

Coolpacks: The cooling elements are thermoformed vacuum-welded plastic elements made of 90/70my PA-PE film with a filling of water/polyacrylic gel. Like the film, the cooling gel used is also non-toxic, certified for direct contact with foodstuffs and can be disposed of thermally without pollutants. For optimal compliance with the cold chain, the disposable cooling elements are deep-frozen at the time of packaging.

Cover carton or cushioning material: To prevent your jars from being damaged during transportation, 6 jars at a time are usually in a cover carton or we secure the jars with cushioning material made from waste cartons.

Shipping costs Germany

We charge the following shipping costs for Germany:

SHIPPING TYPESDELIVERY DAYS DELIVERY TIME DELIVERY TIME COST
DPD Food Express Tuesday to Friday from 8am to 6pm 24h 10,- EUR*

*From an order value of 99 € we do not charge shipping.

Shipping costs EU + Switzerland, Norway, UK

We charge the following shipping costs for international deliveries:

SHIPPING TYPESDELIVERY DAYS DELIVERY TIME DELIVERY TIME COST ZONE 1/2/3/4
DPD Express Europe Tuesday to Friday from 8am to 6pm 24h 15,- / 20,- / 25,- / 30 ,- €** 

**From an order value of 129 € we do not charge shipping.

Zone 1: Belgium, Luxembourg, Netherlands, Austria
Zone 2: Denmark, Liechtenstein, Switzerland, Czech Republic, France, Great Britain, Monaco, Italy, Poland, Slovakia, Slovenia, Hungary
Zone 3:  Ireland, Portugal, Sweden, Spain, Estonia, Finland, Croatia, Latvia, Lithuania Norway
Zone 4: Bosnia and Herzegovina, Bulgaria, Greece, Iceland, Romania, Serbia

Shipping instructions

Day of Delivery: You will get the ordered goods Tuesday to Friday one or two days after you placed your order. Please take into account that we can only honor a next-day delivery if the items you ordered are marked with "immediately available" status and your order is placed by 11:00 am at the latest. - By the way: On Monday and the day after a public holiday, delivery is not possible, because in these cases, compliance with the cold chain can not be guaranteed.

The topic of availability: The selectable period for a delivery date is five days. For example, if a product is only available after four days, the shipment will also take place only four days after receipt of the order. If one of the products of a total larger order is only available after four days, then we will ship your purchase completely in one package also only after four days.

Time of Delivery & Receipt: Delivery is made by default between 8:00 am and 6:00 pm, however, the exact time of delivery is beyond our control. Therefore, please make sure that an authorized person is present during the delivery period*. A tip: Leave during the ordering process but a message to the parcel carrier, with whom he can leave the package in case of doubt, if he does not meet you.

Our message when shipping: we will send you an email with tracking link on the day of shipment. So you can track the route and the shipment of your goods conveniently.
Important: Due to increased volume, DPD EXPRESS may sometimes delay delivery by one day.

*If the shipment does not arrive on the selected delivery date, we will not accept a cancellation of the order.